Shipping Policy
Thank you for shopping with ALUEREA. This Shipping Policy explains our order processing times, shipping charges, estimated delivery times, tracking, and other important shipping information.
Where We Ship
We currently ship orders to customers within the United States.
Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully completed.
Business days are Monday through Friday, excluding public holidays.
Orders placed on weekends or public holidays will begin processing on the next business day.
Once your order has shipped, you will receive shipping confirmation and tracking information when available.
Shipping Fee
Our standard shipping fee is USD $5.99 per order, unless a different shipping rate or promotion is clearly displayed at checkout.
The applicable shipping charge will be shown before you complete your purchase.
Estimated Delivery Time
After your order has shipped, estimated delivery is generally:
5–12 business days
Including processing time, the estimated total time from placing your order to receiving it is generally approximately 6–15 business days.
Delivery times are estimates and are not guaranteed. Delays may occasionally occur due to carrier operations, severe weather, public holidays, high shipping volumes, incorrect delivery information, or other circumstances outside our reasonable control.
Order Tracking
When tracking information is available, it will be provided after your order ships.
Please allow some time for the carrier to update the tracking information after receiving your package.
Shipping Address
Customers are responsible for providing complete and accurate shipping information when placing an order.
If you notice an error in your shipping address, please contact us as soon as possible at service@aluerea.com.
We will make reasonable efforts to assist you before your order ships. However, we cannot guarantee that an address can be changed once an order has entered processing or has been transferred to the carrier.
Lost or Delayed Packages
If your tracking information shows an unusual delay or you believe your package may be lost, please contact us at service@aluerea.com with your order number.
We will review the available shipping information and assist you with the next steps.
Damaged Packages
If your order arrives damaged, please contact us as soon as reasonably possible.
Include your order number, a description of the issue, and photographs of the package and affected product where possible so that we can review the situation.
Multiple Packages
Some orders may be shipped in more than one package. When this occurs, packages may arrive on different dates and may have separate tracking information.
Contact Us
For shipping or delivery questions:
Email: service@aluerea.com
Website: aluerea.com
Brand: ALUEREA
Operated by: Linying County Youtuo Network Technology Co., Ltd.
Business Address: Room 101, Unit 1, Building 3, Mengli Shuixiang, West of National Highway 107, North of Huanglong Canal, Linying County, Luohe, Henan, China