Frequently Asked Questions

Find answers to common questions about shopping with ALUEREA.

Where does ALUEREA ship?

We currently ship orders to customers within the United States.

How much does shipping cost?

Our standard shipping fee is USD $5.99 per order, unless another shipping rate or promotion is clearly displayed during checkout.

How long does order processing take?

Orders are generally processed within 1–3 business days.

Business days are Monday through Friday, excluding public holidays.

How long does delivery take?

After shipment, delivery is generally estimated at 5–12 business days.

Including processing time, the estimated total time from placing your order to receiving it is generally approximately 6–15 business days.

Delivery times are estimates and may occasionally be affected by carrier delays, weather, public holidays, high shipping volumes, or other circumstances outside our reasonable control.

How can I track my order?

When tracking information is available, it will be provided after your order has shipped.

Please allow some time after shipment for the carrier's tracking system to update.

Can I change my shipping address?

If you notice an error in your shipping address, contact us as soon as possible at service@aluerea.com.

We will make reasonable efforts to assist you, but we cannot guarantee that shipping information can be changed once an order has entered processing or shipped.

Can I change or cancel my order?

Please contact us at service@aluerea.com as soon as possible if you need to change or cancel an order.

We will make reasonable efforts to accommodate your request, but changes or cancellations cannot be guaranteed after an order has entered processing or shipped.

What is your return policy?

Eligible products may be returned within 30 days of receiving your order.

Please contact us before returning an item so that we can review your request and provide the appropriate return instructions.

What if my order arrives damaged, defective, or incorrect?

Please contact us at service@aluerea.com and include your order number and details of the issue.

We may ask you to provide photographs of the product or packaging so that we can review the problem and offer an appropriate resolution.

When will I receive my refund?

Once an approved return has been received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method. Your bank, card issuer, or payment provider may require additional time to process and post the refund.

Where can I find information about a product?

Product descriptions, available options, specifications, prices, and other relevant information are provided on individual product pages.

If you need additional information before purchasing, contact us at service@aluerea.com.

How can I contact ALUEREA?

For product, order, shipping, return, or other customer service questions:

Email: service@aluerea.com
Website: aluerea.com

Business Information

Brand: ALUEREA
Operated by: Linying County Youtuo Network Technology Co., Ltd.
Business Address: Room 101, Unit 1, Building 3, Mengli Shuixiang, West of National Highway 107, North of Huanglong Canal, Linying County, Luohe, Henan, China