Return & Refund Policy

We want customers to feel confident when shopping with ALUEREA. This policy explains our return, refund, damaged-item, and cancellation procedures.

30-Day Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must generally be:

• In the same condition in which you received it

• Unused or unworn, where applicable

• In its original packaging where reasonably possible

• Accompanied by proof of purchase

Please contact us before returning any item.

How to Request a Return

To start a return, contact us at:

service@aluerea.com

Please include your order number, the item you would like to return, and the reason for your request.

If your return is accepted, we will provide the appropriate return instructions and return address.

Please do not send products back without contacting us first.

Unauthorized returns may not be accepted or may experience processing delays.

Return Shipping Costs

Unless an item is defective, damaged, incorrect, or the return results from an error on our part, customers are generally responsible for return shipping costs.

Original shipping charges are generally non-refundable unless required by applicable law or the return results from an error on our part.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at service@aluerea.com.

Please provide your order number and photographs or other relevant information showing the issue.

After reviewing your request, we will work with you on an appropriate resolution, which may include a replacement or refund depending on the circumstances.

Non-Returnable Items

Certain products may not be eligible for return for health, hygiene, safety, customization, or other applicable reasons.

Any product-specific return restrictions will be disclosed on the relevant product page or before purchase where applicable.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Refunds

Once we receive and inspect an approved return, we will notify you of the outcome.

If your refund is approved, it will be issued to your original payment method.

Please allow additional time for your bank, card issuer, or payment provider to process and post the refund.

Order Cancellations

If you need to cancel an order, please contact us at service@aluerea.com as soon as possible.

We will make reasonable efforts to accommodate your request. However, cancellation cannot be guaranteed once an order has entered processing or has shipped.

Contact Us

For questions regarding returns or refunds:

Email: service@aluerea.com
Website: aluerea.com

Brand: ALUEREA
Operated by: Linying County Youtuo Network Technology Co., Ltd.
Business Address: Room 101, Unit 1, Building 3, Mengli Shuixiang, West of National Highway 107, North of Huanglong Canal, Linying County, Luohe, Henan, China